At Graceful Living Support, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information in compliance with Australian privacy laws.

1. Information Collection
We collect personal information that is necessary for providing living support services. This may include:

• Personal identification details (e.g., name, address, contact information).
• Health information (e.g., medical history, care needs).
• Payment information (e.g., billing address, credit card details).

2. Use of Information
The information we collect is used for the following purposes:

• To provide and manage the services you request.
• To communicate with you about service updates, billing, and other important information.
• To maintain accurate records and improve our services.

3. Sharing of Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted service providers who assist in the delivery of services (e.g., medical professionals, insurance companies) or as required by law.

4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure, and we cannot guarantee the absolute security of your information.

5. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will securely dispose of your personal data.

6. Your Rights
You have the right to:

• Access your personal information.
• Request corrections to any inaccurate or incomplete data.
• Withdraw consent for processing your information (where applicable).

To exercise any of these rights, please contact us at the details provided below.

7. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve the functionality and user experience of our website. These technologies help us track usage patterns and ensure our website is user-friendly.

8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, communicated to you directly.

9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Graceful Living Support
46 Morrison Street,
Kambah, ACT 2902
Phone: 0466 941 613